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TESTIMONAL

T.Smith Redditch- These little hand warmers keep me warm when sitting by the riverbank fishing all night long!

V. Hopkins Worcester- Now watching my son’s football matches on Sunday morning are a warm joy even when they lose 4-0 !

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CONTACT DETAILS

Far East Direct, Unit 1a, Johnsland, Bow, Devon EX17 6HG

Tel: 01363 82293

Email: info@fareastdirect.co.uk

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Buy Online! - The best way to buy!

About Us

This web site is owned and operated by Far East Direct UK Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Easiheat
Unit 1a
Johnsland
Bow Devon
Ex17 6HG
Phone: 01363 82293
Email: info@fareastdirect.co.uk


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone,

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We use both Parcel Force and Royal Mail to ship our products as quickly as we can to you. We will send an email with the tracking reference which you can use to see where in the courier system the item is.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 3 to 4 working days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All our products are covered by a manfacturers warranty For full details of the warranty please email for details

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01769 580511 (International +44 01363 82293) or fax us on or write to us at Far East Direct, Unit 1a Johnsland Bow Devon EX17 6HGUnited Kingdom.

Privacy Policy

Far East Direct Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Far East direct does not store any customer financial data.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition and with original packaging.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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